24/7 Emergency Response
Emergency Services & Disaster Management

Providing immediate response and coordinated emergency services to protect lives and property across Mutare Rural District.

The Emergency Services Department of Mutare Rural District Council is dedicated to rapid response, disaster management, and emergency coordination. We work around the clock to ensure the safety and security of all residents during emergencies and critical situations.

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Fire & Rescue Services

Emergency response to fires, vehicle accidents, and other rescue situations with trained personnel and equipment.

emergency response team
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Medical Emergency Response

Coordination of emergency medical services, ambulance dispatch, and first responder support for health emergencies.

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Disaster Management

Coordination of response to natural disasters, severe weather events, and other large-scale emergencies.

Emergency Response Principles

Our emergency services operate on principles of rapid response, coordinated action, and community safety in all situations.

Rapid Response

Immediate deployment of emergency resources when seconds count.

Trained Personnel

Highly trained emergency responders with regular drills and certification.

Community Safety

Prioritizing the safety and well-being of all community members during emergencies.

Emergency Hotlines - Available 24/7

Fire Emergency
(020) 2064750

Fire, rescue, and technical emergencies

Medical Emergency
(020) 2064751

Medical emergencies and ambulance service

Police Emergency
(020) 2064752

Crime, security, and public safety emergencies

Average Response Times

Our emergency services aim to respond within these timeframes:

  • Urban Areas: 8-12 minutes
  • Suburban Areas: 12-18 minutes
  • Rural Areas: 18-30 minutes

Response times may vary based on weather conditions, road access, and simultaneous emergencies.

Emergency Preparedness

Emergency Kit Preparation

Emergency Preparedness Kits

Be prepared for emergencies with essential supplies. Your kit should include:

  • Water (3-day supply per person)
  • Non-perishable food
  • First aid kit and medications
  • Flashlight and extra batteries
  • Important documents copies
Download Guide
Evacuation Planning

Family Emergency Plan

Create a family emergency plan that includes:

  • Emergency meeting locations
  • Communication plan
  • Evacuation routes
  • Emergency contacts
  • Special needs considerations
Get Template

Emergency Services FAQs

What should I do while waiting for emergency services?

Stay calm and follow these steps: 1) Ensure your safety first, 2) Provide clear location details, 3) Follow instructions from emergency dispatcher, 4) If medical emergency, provide first aid if trained, 5) Secure pets and children, 6) Have someone wait to guide responders if possible.

How can I report a non-emergency issue?

For non-emergency issues that still require attention, please call our general services line at (020) 2064737 during business hours. This includes issues like minor road hazards, non-urgent public safety concerns, or general inquiries. Save emergency lines for immediate life-threatening situations.

Are emergency services available in all wards?

Yes, emergency services cover all 36 wards of Mutare Rural District. We have strategically located response teams and equipment to ensure reasonable response times across the district. Remote areas may have slightly longer response times, but all areas are served.

What types of emergencies should I call 999 for?

Call 999 for: Life-threatening medical emergencies, active fires, serious crimes in progress, serious road accidents, dangerous structural collapses, or any situation where immediate danger to life or property exists. For less urgent matters, use our specific emergency numbers to avoid overwhelming the 999 system.